FAQ
Questions, answered.
Everything businesses ask before getting started. Don't see yours? Send us a note — most teams hear back the same business day.
Getting started
The basics.
Upload your documents, FAQs, product information, and policies — and add your website. Nexus uses that knowledge to answer customer questions accurately, in your own words. It only answers from what you give it, so replies stay on-brand.
Yes — the Free plan gives you 100 AI messages a month on one project, no card required, with Arabic and English included from the start. Paid plans add more messages, projects, knowledge, lead capture, human escalation, and analytics.